Contact us if you need us to help you! Our staff will be happy to assist you.
You can use any of the following channels:
Call our call center, if you:
Keep in mind that we are available from 4:00 am to 11:00 pm (Local Time - Colombia)
The simplest way to contact Wingo in just three steps:
As easy as this. We are available 24/7 to receive all the information we require in order to assist you and give you a prompt answer.
Do you have a question or suggestion? Do you want to share your positive experience or an opportunity for improvement? Do you wish to request a refund? Leave your message here!
Talk to us (firstname.lastname@example.org): If you want to tell us your travel experience, suggestions and congratulations. You must include your full name, telephone number, reservation number, date and flight number.
It is important to keep in mind that the emails sent to this address are a general mailbox and we take longer to respond. If you want a quicker response, leave your request in our "Tell Wingo". form and in 15 business days you will have a response.
2. Support (email@example.com): This email is exclusive to request changes to a ticket that you have already purchased. Other information will not be reviewed. Write us if you need help with the following cases: